FAQ

Frequently Asked Questions


PLAYBACK QUESTIONS

My video does not playback smoothly. How can I fix this?

Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.

 

Can I watch videos using Chromecast and AirPlay?

Yes!  Both Chromecast and Airplay are compatible with our site.  

To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast.  Click the icon and select the correct Chromecast from the pop-up in your browser.

To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.


Using Chromecast

Customers can use Chromecast to watch your videos on their TV by casting from their laptop, tablet, or phone.

To watch videos by using Chromecast:

-Make sure Chromecast is set up on your TV

-Make sure your laptop or device is logged on to the same WiFi network as your TV

-Open the video on your laptop or device and click on the Chromecast icon.

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-In the pop-up that appears, select the desired TV and cast.

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Using Airplay

Customers can use AirPlay to watch videos on their TV by playing from their Mac, iPad, or iPhone.

To watch videos by using AirPlay:

-Make sure your Apple TV is set-up

-Make sure your Apple device is logged on to the same WiFi network as your Apple TV

-Open the video on your Apple device and click on the AirPlay icon.

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-In the pop-up that appears, select the desired TV and the video will begin playing

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Using HDMI to connect and watch on your TV

If customers do not have the option for Chromecast or Airplay, they can still watch your videos on their TV by directly connecting their laptop to the TV with an HDMI cable.

To connect a laptop to a TV with an HDMI cable:

-Locate the HDMI port on the laptop and the HDMI Port on the TV

-Connect one end of the HDMI cable to the laptop

-Connect the other end of the HDMI cable to the TV

-Using your TV remote, switch the Input to HDMI

By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.

 

Which browsers are supported?

While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years.  You may experience playback issues when using an out of date browser or any version of Internet Explorer.

BILLING AND ACCOUNT QUESTIONS

How do I reset my password?

On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.

 

How do I change my password?

Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.

How do I update my billing information?

Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.

How do I cancel my recurring subscription?

Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page.  Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.

My credit card is being declined.  Why is that?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.